At South Exchange we believe in enabling humans around the world by giving them the means to add value to their lives and those around them. We believe in working every day to extend our presence and our reach to every corner of the globe. We believe that technology should be powerful and seamless. We believe in striving every day to meet our customer needs more deeply and more broadly with the services we provide. We believe in obsessing over our customers and their experience with South Exchange. We believe in making our technology and our network the most secure in the industry to guarantee the safety of the information we are trusted with.
Innovation has been at the forefront of South Exchange since its inception in 1994 introducing the first ever-proprietary internet-based system to send money immediately. The company thrived over the next twenty years by always prioritizing safety, instantaneity and convenience. But that’s just part of our DNA, it’s our vision and philosophy.
We are not interested in completing thousands and thousands of faceless money transactions; our goal is to offer a customized and exclusive service where we know each one of the parties involved.
For us, a close relationship with our partners, agents, and end customers is of the essence. We understand their dreams and goals, and work towards satisfying them. They do not talk to automated voice recordings, but real people who speak their language and are there to answer any questions. Our authorized agents treat our customers like family and we are constantly listening to their feedback to better address their needs; because our service doesn’t start with “How much are you sending?” but with “Hello Javier, how are you today?”
We are fully committed to your safety and peace of mind by providing the safest and most reliable service in the money transfer business. South has been a triple-A rated company every year for over 20 years. We do this by:
1) Strong selection criteria for our network of authorized agents
2) Rigorous internal review by our internal credit committee, includes:
A) Criminal background checks
B) Credit requirements
3) Ensuring anti-money laundering, BSA, Patriot Act, Know Your Customer, and Suspicious Activity Reporting policies as a top priority
In this ever-growing industry, we are constantly on the lookout for partners to be able to expand our services, reach further places and make possible the dreams of more and more customers. Throughout the years, we have established strong alliances and partnerships and we would open those doors and channels to our potential allies, doors that would normally be inaccessible or very difficult to open. We have a network of correspondents (mostly banks) located through out the world. We currently have major contracts with Bancomer Mexico and BBVA Latin America, Bancolombia, Banrural, Banorte. One thing is for sure: we want to work with you!